Terms & Conditions

§1. General

Babyflex is a trademark of ProEV AB (559126-2273).

ProEV AB only enter into agreements with an authorized (18 year of age or more) person. If you are a minor, the permission of an legal guardian is required.

Agreements are only concluded in Swedish and we only ship in Sweden.

Agreement is concluded when you choose to place order at checkout.

Prices include 25% VAT.

In the case of obvious errors, such as pricing och prining errors to correct the error post transaction. If you are not satisfied with our correction, you can of course cancel your order free of charge. We also reserve the right not to make an order if, for example, The product is out of stock or in case of technical problems. If you want to correct your order after placing it, we can only do this before your order has left our warehouse.

All goods remain ProEV AB’s property until full payment has been made available to the company.

ProEV AB reserves the right to cancel a purchase if fraud is suspected.

§2 Delivery

Orders are shipped free of charge if freight free delivery options are used. For specific areas, additional shipping options with shipping costs may be displayed as available. The last delivery option requires an active choice at checkout.

We only ship packages from Sweden. If your order could not be sent on time, you have the right to cancel your purchase.

If your package and / or content is damaged when you get it, please notify us ASAP and we will work to fix the problem. If packages are lost during transport, you must inform our customer service within a reasonable time (2 months).

Babyflex sends an order confirmation to the email address you entered before we ship the goods to you.

Mode of delivery:

Varubrev – Small Parcels packaging: This mode of delivery will be used for all products sold by Babyflex. Small parcels will be delivered straight to your house.

In case of delivery delays or products going out of stock, you will be notified. If you are not satisfied with a new specified delivery date, you are always entitled to cancel your order free of charge. We can not offer any compensation due to a delivery delay or products being out of stock.

§3 Payment

Stripe Gateway Card Payment: You can pay by Visa, Mastercard or American Express. Select Stripe Card Payment and follow the instructions. The goods will be shipped immediately after payment and no extra charge will be charged.

Swish(Only Swedish residents): You can easily pay with Swish that is connected to most Swedish banks. Select Swish at checkout and follow the instructions. The goods will be shipped as soon as we can verify that payment has been made and no extra charge is charged.

§4 Right of withdrawl

You have full right of withdrawal (return and replacement) within 14 days of receipt of the goods. When returning goods that have been handled to a greater extent than necessary to determine the product’s characteristics and function, the consumer will replace us for any impairment that has occurred. The extent of the value reduction is determined by ProEV AB.

The right of withdrawal may be used provided the goods are returned together with the labels and original packaging that accompanies the product. You as a customer have the right to investigate the product, but you may not break the seals. ProEV AB has the right to refuse the return for cases  in which packaging is not included in the exercise of right of withdrawal. When returning goods whose delivery has been made with home delivery, the same return routines will apply as with other shipping methods.

§5 Returns

You can return your goods to ProEV AB within 14 days and get your money if you change your mind about the purchase. The withdrawal period will begin on the day you received your order.

All goods returned must be carefully packed in order to avoid damage to the product. You are as a customer responsible for the transport risk back to ProEV AB.

Return Address for returns:

ProEV AB

Källbäckrydsgatan 19A

507 31 Brämhult

Sweden

Contact information for cancellation and complaint:

E-mail: safe@babyflex.se

§6 Range of products

ProEV AB reserves the right to remove items from the range of produts before a purchase has been reviewed. We reserve for possible final sales of goods in the range of products.

ProEV AB reserves the right to print errors in texts on this website. We also do not guarantee that all images accurately reflect the true appearance of the products. ProEV AB reserves the right to adjust prices and any price errors.

§6 Force majeure

ProEV AB is exempt from penalties for failure to fulfill certain obligations under this agreement, if the failure is due in liberating circumstances as described below and the circumstance prevents, obstructs or delays completion. As a liberating circumstance, government action or failure, new or amended legislation, labor market conflict, blockade, fire, flood, tampering, major accident or other type of natural disaster. Force majeure includes government decisions that negatively affect market and products, such as restrictions on indication, warning texts, sales prohibition etc, abnormal decline in the market and if the company is exposed to criminal activity that affects the business.

§8 Disputes

Complaints or comments regarding ProEV AB’s services or products should be notified to ProEV AB’s customer service by email safe@babyflex.se. If you are not satisfied with our handling of your case, please contact your local consumer counselor or the General Complaints Board (ARN), www.arn.se or Box 174, 101 23 Stockholm. We always follow ARN recommendations. You can also use the online complaint platform available on the EU Commission website: http://ec.europa.eu/odr.

We do not undertake to participate in alternative dispute settlement procedures, but will take a final position on this issue in case of a dispute.